Privacy Policy

How we collect, use, and protect your personal information

Last Updated: January 2024

1. Introduction

ICB Claims (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

Name, email address, and phone number
Accident details (date, location, description)
Vehicle information
Insurance details
Medical information related to your accident injuries
Photos and documents you upload

Automatic Information

We automatically collect certain information when you visit our website:

IP address and browser type
Pages visited and time spent on pages
Referring website
Cookie data

3. How We Use Your Information

We use your personal information to:

Process and manage your accident claim
Communicate with you about your case
Arrange vehicle recovery, replacement, and repairs
Liaise with insurance companies and third parties
Provide legal representation
Improve our website and services
Send marketing communications (only with your consent)
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

Consent: You have given explicit consent for us to process your personal data
Contract: Processing is necessary to fulfill our contract with you
Legal Obligation: We must process your data to comply with UK law
Legitimate Interests: Processing is necessary for our legitimate business interests

5. Data Sharing and Disclosure

We may share your information with:

Solicitors: Legal professionals handling your claim
Insurance Companies: To process your claim
Medical Professionals: For injury assessments
Recovery Services: For vehicle recovery and storage
Repair Shops: BSI accredited repair centres
Service Providers: Third-party services (email, hosting, analytics)

We do NOT sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

SSL encryption for data transmission
Secure servers with restricted access
Regular security audits
Staff training on data protection

7. Data Retention

We retain your personal data for:

Active claims: Duration of the claim plus 6 years (UK limitation period)
Marketing data: Until you withdraw consent or 2 years of inactivity
Legal requirements: As required by UK law

8. Your Rights (Under UK GDPR)

You have the following rights regarding your personal data:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (“right to be forgotten”)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing for direct marketing
Right to Withdraw Consent: Withdraw consent at any time

9. Cookies

We use cookies to improve your website experience. See our Cookie Policy for detailed information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

ICB Claims
32 Woodhouse Hill, Huddersfield, HD2 1DL
Email: info@www.icbclaims.com
Phone: +44 7426 052252

14. Complaints

If you believe we have not complied with data protection law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Website: https://ico.org.uk
ICO Helpline: 0303 123 1113